Return and Refund Policy

30-Day Easy Free Returns

At Dreamkue.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

You have 30 days to make returns. Returned merchandise must be unworn, undamaged, unwashed, and have original tags still intact. We offer returns for store credit or exchanges for any order. For hygienic reasons, we do not accept returns for earnings, hair accessories, undergarments, hair tools, anything marked "final sale", or any product with the sanitary tags removed.

How to Return an Item:

Contact Customer Service: Reach out to our customer service team at info@dreamkue.com to initiate your return. Provide your order number and the reason for the return.

Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.

Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.

Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.

Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.

Refund Process:

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.

Refund: After inspection, we will process your refund. It may takebusiness days for the refund to appear on your original method of payment, depending on your bank or payment provider.

Exchanges:

Please give send us an email to discuss any issues you are experiencing with your product, and we will do our best to make it right for you.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.

Customer Service:

Business Name: Dreamkue

Address: P. O. Box 324, London, Kentucky 40743, United States

Contact Us:
Email: info@dreamkue.com

Business Hours:
Monday – Friday: 09:00 AM – 05:00 PM
Saturday – Sunday: Closed